Cabletime offers both telephone and email support to our resellers and, where a reseller is unable to help, to MediaStar system end-users.
When you think you have a problem with your MediaStar equipment, your first call should be to the reseller who installed the equipment or the company who you currently have a support contract with. They are likely to already know the details of your system and will have been trained in how to configure and use MediaStar systems.
If you can’t get things resolved with your reseller, then you can contact the Cabletime Customer Support Department (CSD) directly, using the firstname.lastname@example.org email address with details of the issue you are experiencing and any relevant background information relating to the problem. We will try to help you.
If the issue is urgent or you're onsite then call for technical support on the telephone number above.
Sometimes the only way for our engineers to resolve a problem is to get hands on access. If you have a local internet connected PC it may be that we can remote access in to undertake diagnostics. If we still cannot resolve the issue then a site visit may be required. However this last is a chargeable item.
Where troubleshooting results in the need for equipment to be returned for repair then the details will be passed to our RMA department who will work with you through the returns process. See Repair Returns & RMAs.